HOW CAN WE HELP?
Services
Registration
Funding
My Account
Trading
Security
Services
What type of accounts does TMGM offer?
We offer Classic and Edge accounts on the MT4 and MT5 platform. For more information visit the trading accounts section on our website.
What is the difference between the Classic Account and the Edge Account?
The main difference between these two accounts is the commission and the spread.
For more information, please see trading accounts.
Do you offer swap-free accounts?
TMGM offers Islamic Accounts that are compliant with Sharia Law. Swap free is currently only available on our Edge and Classic Accounts in USD/EUR/GBP.
Do you offer joint accounts?
Yes, we offer Joint accounts to traders that hold a joint bank account only.
Do you offer Fixed Spread accounts?
Please note that we do not offer fixed spread accounts; all our accounts are variable/floating spread.
What trading platforms are available with TMGM?
We offer trading accounts on trading platforms MT4, MT5, and HUBx.
How do I create an MT4 trading account?
Once you have registered and verified your TMGM profile, you will be able to create a Live trading account via your Portal. Please click on Dashboard >> +Live Account Application, and the newly created account will be an MT4 account.
How do I create a HUBx trading account?
Unlike the MT4 accounts, HUBx accounts are created manually by our back office department, therefore, you can request to open one of these account types either by sending an email from your registered email address to support@tmgm.com , or by visiting our Live Chat via the TMGM website .
How can I download the MT4 desktop platform?
Please login to your TMGM Portal and click on Downloads tab at the top of the page. Then click on the Download for Windows option and follow the installation instructions.
How can I download the MT4 mobile app for iOS and Android devices?
Please login to your TMGM Portal and click on Downloads tab at the top of the page. Then hover over the App Store or Google Play Store button accordingly, and the QR code for the download will appear. Scan the QR code with your mobile device, and you will be directed to the relevant page of the app store.
Where can I access the MT4 Web Trader?
Please login to your TMGM Portal and click on WEB Trader tab at the top of the page.
How do I access the HUBx trading platform?
You can access the web-browser based HUBx trading platform directly via your Client Portal , under Trading Tools.
How do I login to MT4 Desktop / web browser platform?
Please click on File >> Login to Trade Account, and enter your account number in the Login field, and your password and server in the relevant fields.
How do I login to the MT4 mobile app?
Please click on the Settings option in the MT4 mobile app, then click on New Account >> Login to an existing account. Type TradeMax in the Server field, and you will see each of our trading servers listed. Please click on the server relevant to your account. Then enter your account number and password into the relevant fields and click on Sign In in the top right corner of the page.
Do you offer / allow Expert Advisors on your trading accounts?
We do not offer our own Expert Advisors; however, we are happy to allow the use of third party EAs on our trading accounts.
Registration
How do I open a demo account with TMGM?
If you are a new client, please click Try Demo Account and complete the short application to get started.
How do I open a live trading account with TMGM?
Opening a live trading account is quick and simple. Click on the Get Started Button and complete the application process.
What base currencies can I open an account in?
Clients may open a trading account in AUD, EUR, CAD, GBP, NZD, and USD.
Are the trading conditions the same on my demo and live account?
We strive to keep the trading conditions on demo accounts as similar to live accounts as possible. However, during times of high volatility on the market, there may be differences in the execution on demo accounts.
How do I open additional live or demo trading accounts?
You are able to create additional demo or live accounts from within your Client Portal .
What documents are required to open a live trading account?
To open a live trading account, you will need to provide a valid form of Photo ID and a recent statement or utility bill to confirm your address.
What is an acceptable ID document?
You can provide one of the following:
- Passport
- Government ID such as a Driving Licence or State ID or
- National Identity Card
What is an acceptable proof of residence document?
You can provide one of the following:
- Utility Bill (gas, electric, water, phone or internet)
- Bank Statement
Please note that all proof of residence documents must contain your full name, your full residential address (no PO Boxes) and be dated within the last 90 days.
How do I provide the required documents?
Your documents will need to be uploaded via your Client Portal . If you are having trouble with this, feel free to send the documents by email to support@tmgm.com and our team will process them for you manually.
How long does it take to verify my account?
Accounts are usually verified within a few hours of the appropriate documents being received. Please contact the support team if you would like an update on the progress of your account.
How will I know when my account is verified?
Once your account has been verified you will receive an email notification providing you with your live trading account number, trading server details, password, leverage and the currency of your account.
Can I fund before my account is verified?
You will not be able to fund your account until your account has been verified and you have received your live trading account number.
Funding
What is the minimum amount that I can deposit?
The recommended minimum amount is $500, but you can fund with as little as $100 in one of the following currencies: USD, AUD.
How can I fund my account?
We offer a range of different methods. These may vary depending on the country you are funding from. You are able to see further details from within your Client Portal under Funding Management .
Can my friend/relative deposit for me?
We cannot accept any deposit from anyone other than the account holder.
How should I withdraw from my account?
You should withdraw your funds using the same method that you used to deposit. For example, if you fund with bank wire, you will only be able to withdraw by bank wire.
How long should I wait for my withdrawal to reach my bank account?
Withdrawal requests are processed by our Client Accounting Department within 1 working day of receipt. However, the time needed for the funds to reach your bank account will depend on your payment method.
- International Bank Wire withdrawals can take 3-5 working days.
- The other payment method withdrawals are usually received within 1 working day.
Are there any charges for depositing/withdrawing from my trading account?
TMGM does not charge any fees/commission on deposits/withdrawals, however, you may be subject to fees from banks involved in the case of bank transfers. Please note that for e-wallets, there may be a fee for withdrawals, if you have not traded.
My Account
I have forgotten my Client Portal Password. What do I do?
Go to the Client Portal login page and click on the ‘Forgot your Password?’ link under the ‘Login’ button and follow the instructions on how to reset your password. For further assistance, please contact our Client Support team.
Is my password to the client portal the same one I use to access my trading account?
The password you use to login to your client portal is different than the one you use to login to your trading account.
Where can I find my account balance?
You can see your MT4 account balance from the Dashboard of your Client Portal . You are also able to check your balance by logging into your MT4 account on the MT4 trading platform.
How do I change the leverage on my account?
The leverage on your account can be changed by logging into your Client Portal and selecting the ‘Settings’ option for your specific MT4 Account.
How do I open additional trading accounts?
You are able to open an additional account by logging into your client portal and selecting + Live Account Application and completing the short form and submitting this through to us.
How do I open additional trading account with a different currency?
You can contact the support team via live chat or send an email to support@tmgm.com and they will assist you with creating the account.
How many live accounts can I have open at any one time?
The maximum number of live accounts permitted are 5.
How can I change the name on my profile?
If you have made a spelling error on your application, please contact our support department via the live chat and if we already have a copy of your valid ID on your profile, then we will be able to correct the spelling of your name. If you wish to change the name to a completely different name, please send an email to support@tmgm.com . You are also able to check your balance by logging into your MT4 account on the MT4 trading platform.
How can I change the registered email address on my account?
To change your registered email address, please send an email to support@tmgm.com requesting to change your email address and provide us with details of the old and new email addresses. We will require that you provide us with a selfie of you holding your valid ID document.
How can I change my residential address details?
To change your address, please send an email to support@tmgm.com and provide us with a copy of a proof of residence document such as a bank/credit card statement or a utility bill (gas, water or electricity) that confirms your full name, your new residential address details and the document must be dated within the last three months.
Trading
How should I start to trade?
As a beginner, a great place to start is to open a demo account and familiarise yourself with the platforms before trading while learning the basics with TMGM Academy .
What does the market price represent?
The market price displays how many units of the secondary currency of the pair is equivalent to 1 unit of the first currency of the pair. For example, if EURUSD is trading at 1.12000, that means for every 1 Euro (first currency of the pair) you would receive / require 1.12 USD.
What type of spreads are offered by TMGM?
All of our account types have variable (floating) spreads. This means that the spread will differ based on the prices we are receiving from our deep pool of Liquidity Providers and will reflect the market conditions of the underlying asset at that specific time.
What are the fees for trading with TMGM?
On our Classic account type, the spread starts from 1 pip plus any due swaps. On our Edge account type, spread from 0 pips plus any due swaps, and a commission of 7 usd per round turn lot.
When is Swap applied?
Swap is applied each day that the trade is kept open at 23:59 GMT+2 (server time) each day. The Swap fee is applied triple on Wednesdays (for FX and Metals) to compensate for the weekend. Other asset classes will be charged on Friday.
How is Swap calculated relative to my trade?
To calculate the swap of a trade it would be:
Swap Rate x Number of Lots x Number of Nights = Swap to be applied to the trade
What types of Execution is applied to TMGM trades?
Trades are executed with Market Execution (except Limit orders – Buy/Sell Limit or Take Profit). This means that the trader will receive the price requested on the platform, or, if the requested price is no longer available at the time of execution, then the trade will be executed using the next best available price at that time.
What is a pending order?
A pending order is an order to execute in the future when pre-determined parameters have been fulfilled.
We offer 4 types of pending order on our MT4 accounts:
Buy Limit
Buy provided the future “ASK” price is equal to the pre-defined value. The current price level is higher than the value of the placed order. Orders of this type are usually placed in anticipation that the price having fallen to a certain level, will increase.
Buy Stop
Buy provided the future “ASK” price is equal to the pre-defined value. The current price level is lower than the value of the placed order. Orders of this type are usually placed in anticipation that the price having reached a certain level, will keep on increasing.
Sell Limit
Sell provided the future “BID” price is equal to the pre-defined value. The current price level is lower than the value of the placed order. Orders of this type are usually placed in anticipation that the price having increased to a certain level, will fall.
Sell Stop
Sell provided the future “BID” price is equal to the pre-defined value. The current price level is higher than the value of the placed order. Orders of this type are usually placed in anticipation that the price having reached a certain level, will keep on falling.
Is it possible to receive a requote?
Requotes are not possible when trading on a Market Execution environment.
What instruments are available to trade with TMGM?
We offer Forex, Indices, Shares, Metals, Energies and Cryptocurrencies. You can find them listed here.
What is the Smallest/Largest trade I can open?
For forex, the smallest trade size will 0.01 standard lots, and the largest would be 80 lots.
What leverage is available?
We offer leverage of up to 1:30 for forex pairs, but it can differ depending on the exact instrument. To check the leverage available for specific instruments, please find them listed here.
What trading platforms are available with TMGM?
We offer trading accounts on trading platforms MT4, Iress, and HUBx, and will be introducing MT5 accounts in the near future.
How do I create an MT4 trading account?
Once you have registered and verified your TMGM profile, you will be able to create a Live trading account via your Portal. Please click on Dashboard >> +Live Account Application, and the newly created account will be an MT4 account.
How do I create a HUBx or an Iress trading account?
Unlike the MT4 accounts, HUBx and Iress accounts are created manually by our back office department, therefore, you can request to open one of these account types either by sending an email from your registered email address to support@tmgm.com , or by visiting our Live Chat via the TMGM website .
How can I download the MT4 desktop platform?
Please login to your TMGM Portal and click on Downloads tab at the top of the page. Then click on the Download for Windows option and follow the installation instructions.
How can I download the MT4 mobile app for iOS and Android devices?
Please login to your TMGM Portal and click on Downloads tab at the top of the page. Then hover over the App Store or Google Play Store button accordingly, and the QR code for the download will appear. Scan the QR code with your mobile device, and you will be directed to the relevant page of the app store.
Where can I access the MT4 Web Trader?
Please login to your TMGM Portal and click on WEB Trader tab at the top of the page.
How do I access the HUBx trading platform?
You can access the web-browser based HUBx trading platform directly via your Client Portal , under Trading Tools.
How do I access the Iress trading platform?
Once you have had an Iress trading account created for you, you will be sent the login credentials, and link for the trading platform, via email to your registered email address.
How do I login to MT4 Desktop / web browser platform?
Please click on File >> Login to Trade Account, and enter your account number in the Login field, and your password and server in the relevant fields.
How do I login to the MT4 mobile app?
Please click on the Settings option in the MT4 mobile app, then click on New Account >> Login to an existing account. Type TradeMax in the Server field, and you will see each of our trading servers listed. Please click on the server relevant to your account. Then enter your account number and password into the relevant fields and click on Sign In in the top right corner of the page.
Do you offer / allow Expert Advisors on your trading accounts?
We do not offer our own Expert Advisors; however, we are happy to allow the use of third party EAs on our trading accounts.
What is HUBx?
HUBx is a portfolio management tool, which connects and manages positions by linking master and follower accounts.
How do I open a HUBx Account?
You can apply to access the HUBx platform directly from your client portal under the main tab accounts you will see an option to apply HUBx. Once you select this, you will see a pop window with the relevant terms of use.
Do I need to download the HUBx?
HUBx is integrated into your client portal and does not require you to download any additional software.
How do I login to HUBx?
The login option is available directly in your client portal under the tab Trading Tools.
What is my username and password for HUBx?
The login details are the same details you use to login to your client portal.
Can a follower account be on a different server to the master?
HUBx is separated into two separate platforms to accommodate accounts under server 1,2,3 and 4,5,6 respectively.
This means that an account under server 4 can follow an account under server 5 but cannot follow an account under server 1.
How do you set up a master account?
Your real trading account will be displayed under the Account Management tab and can then be linked to your portfolio.
Must the follower account holder know the master account holder?
Yes, a PIN number is required to link the follower account to the master account, the PIN is provided by the follower to the master account holder.
How do I connect my account to the master account?
You must create a PIN and provide this to the master account holder.
How do I create a HUBx PIN?
Under the trading account settings, select password type, HUBx PIN and create your PIN password.
How do I disconnect my account from the master account?
You can request directly from the Master account holder to disconnect your account, or you can send the request to support@tmgm.com.
Does my account have to match the same currency of the master account?
The currency does not have to be the same.
Is there any profit sharing on HUBx?
HUBx does not offer an integrated function for profit sharing itself. However, you can get in contact with your Account Manager and they will be able to provide you with a solution.
Security
Is TMGM regulated?
TMGM is regulated by ASIC (Australian Securities and Investment Commission - AFSL: 436416).
Are my personal details safe?
The privacy of our customers is something that we take extremely seriously, and we have procedures in place to safeguard the information we request. You can view our privacy policy which outlines how we handle your personal information.
Where are my funds held?
Your funds are not held with TMGM. TMGM holds clients’ funds in an Australian ADI (authorized deposit-taking institution) which has AA rating. All client money is managed in accordance with client money laws and kept separate from company funds. Client money is held in segregated Client Trust Accounts with National Australia Bank (NAB).
Do you offer negative balance protection?
If your account goes into negative balance please get in touch with the support team either via live chat or email us at support@tmgm.com .
Somebody has contacted me claiming to be a representative/employee of TMGM. How should I proceed?
If you receive any unsolicited, suspicious correspondence from anyone claiming to be from TMGM please contact our Customer Support department immediately via Live Chat, telephone or email, before proceeding with any further correspondence with the person.
How often should I change my password?
We strongly suggest changing your passwords (for both trading account and TMGM Portal) on a regular basis and ensure that your password is complex enough to avoid being easily guessed. It should include an UPPERCASE letter, a lowercase letter, a numerical digit, and a special character, and be at least 8 digits long.
Can I provide my login credentials to a third party?
We firmly recommend that you do not provide your login credentials for your TMGM Portal or Trading account to any third parties.
Where can I find your Privacy Policy?
Please note that you can find our Privacy Policy, as well as our other Legal Documentation here .
What other steps can I take to ensure my data remains safe?
We advise to use a strong, stable, private internet connection, with adequate anti-virus / firewall protection on the device/s you are using.